Maintenance Request Guidelines

All County® Maintenance Request Form

All maintenance requests must be submitted through the tenant login portal, by fax to our office or by dropping the request form into our drop box. After reviewing our procedures, navigate to the bottom of this page to log in. If you need assistance with setting up your login and password IDs, please contact the office. Only maintenance emergencies will be accepted by phone. During emergency situations, please make use of the after hours voice-mail system and follow the maintenance emergency prompts. An All County representative will respond as quickly as is possible. If you haven't received a call back within 15 minutes of your request, please dial again and repeat the same procedure to ensure that we received the correct information. Only situations that are of an emergency nature will be responded to.

Emergency is defined as: Any property related event, accident or error that is threatening to life, health or the integrity of the property.

The following are some basic guidelines for determining what constitutes a maintenance emergency.

  • Fire: Call the Fire Department immediately.
  • A/C Repair:A/C repair is not considered an emergency, do not place a call for an A/C issue; you will not receive a response.
  • Heater Repair: If outside temperature is falling below 40 degrees, a heater repair may be considered an emergency.
  • Clogged Toilet or Drain: Per your lease, a clogged toilet is your responsibility and tenants should call a plumber. If it turns out that there are roots in the line or a physical defect with the plumbing you will be reimbursed.
  • Pipe Broken: Call in your maintenance request and turn off the water valve to pipe or exterior water main until contractor arrives.
  • Broken Doorknob, Lock or Window: Is considered an emergency if it prevents residents from properly securing the unit. If temporary measures can be taken, residents should wait until regular business hours before contacting management.
  • No Hot Water: Only if there is absolutely no hot water and it is between the hours of 9:00am and 5:00pm Monday - Friday. If there is no hot water at any other time use temporary measures.
  • No Electricity: Only if there is no electricity and 1.) The Resident has called the electric company and found that they were not at fault. 2.) After resident has checked all the breakers by flipping them ALL hard to the OFF position and then back on, then reset all GFI circuits in the house. Partial outages do not represent an emergency! If a wall switch or outlet begins to smoke or smell, remove all plugs and turn off switch if necessary. In case of an emergency, call the fire department.

The list provided is for your reference and it is not exhaustive. If you have a situation other than one mentioned above, and it seems immediately hazardous, damaging or life threatening, please call our office and ask for maintenance. If an emergency occurs after hours, call and follow the prompts for the the emergency pager.

Non-emergency, routine maintenance.

  • The following are not considered emergency maintenance requests: refrigerator out, locking yourself out of the house, oven not working and pest control. All County is not responsible for loss of food or for alternative lodging due to appliance failure.

  • All other routine maintenance requests must be made in writing per your lease agreement. Please use the form below to submit your maintenance request. No routine or non-urgent calls will be accepted at any time by phone!

    Online Maintenance Requests

    Click Here to Make a Maintenance Request

    If you prefer to print a form to fax or mail, you can download one below.